Crafted Joy https://craftedjoy.store

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Privacy Policy

Last updated: 4 July 2026

1. Who we are

Crafted Joy is operated by [INSERT LEGAL TRADING NAME], a UK-based trader. Our website is https://craftedjoy.store**.

Crafted Joy also creates and supports the ParentBeam family of digital products.

Contact email: support@craftedjoy.store

Business address: [INSERT GEOGRAPHIC BUSINESS ADDRESS]

This Privacy Policy explains how we collect, use, store and share personal data when you visit craftedjoy.store, contact us, join an email list, download a free resource or buy one of our digital products.

2. The information we collect

Depending on how you use the site, we may collect:

contact details such as your name and email address;
order details, including product purchased, purchase date and order reference;
support information you send to us, such as screenshots, questions or error reports;
email marketing preferences, including whether you consented to receive updates;
technical and usage information such as IP address, browser type, device type, pages visited and referring links;
cookie consent choices and similar site-function information.

We do not intentionally collect payment card numbers. Payments are handled by our checkout and payment service providers.

3. How we use your information

We use personal data to:

deliver digital products, downloads, updates and purchase confirmations;
provide customer support and fix download or product-access problems;
operate and improve craftedjoy.store;
send requested emails, free resources, product updates or newsletters;
understand which pages and products are useful to visitors;
prevent fraud, misuse, security incidents and unauthorised access;
keep accounting, tax and legal records;
comply with legal obligations and respond to lawful requests.

4. Our lawful basis for using data

Where UK GDPR applies, we use the following lawful bases:

Contract: to process purchases, deliver downloads and provide support.
Consent: for optional email marketing, some cookies and any optional tracking that requires consent.
Legitimate interests: to operate the website, improve products, respond to enquiries, prevent fraud and understand business performance in a proportionate way.
Legal obligation: to keep required tax, accounting and business records.

5. Email marketing

We only send marketing emails when you have opted in, bought from us where soft opt-in rules apply, or otherwise where the law allows. Every marketing email should include an unsubscribe link or clear way to opt out.

We do not sell your email address to advertisers.

6. Cookies and analytics

We use cookies and similar technologies to run the website, remember your cookie choices, support checkout and, where enabled, understand visitor behaviour. See our Cookie Policy for more detail: https://craftedjoy.store/cookie-policy.

Non-essential cookies should not be used unless you have given the required consent.

7. Who we share data with

We may share limited personal data with trusted service providers who help us run the business, such as:

website hosting, checkout and digital delivery providers;
payment processors;
email marketing and customer support providers;
analytics, security and anti-fraud tools;
accountants, legal advisers or public authorities where required by law.

These providers must only use the information for the services they provide to us.

8. International transfers

Some providers may process data outside the UK. Where this happens, we aim to use appropriate safeguards, such as adequacy decisions, approved contractual clauses or provider commitments designed to protect personal data.

9. How long we keep data

We keep personal data only for as long as reasonably needed. Typical retention periods are:

order and accounting records: normally up to 6 years after the relevant tax year;
support messages: for as long as needed to handle the issue and maintain a reasonable support history;
marketing data: until you unsubscribe or we remove inactive contacts;
analytics data: according to the retention settings of the analytics tool used.

10. Children’s privacy

Our products may be used by families, but the purchaser and account/contact person should be an adult. We do not knowingly collect personal data directly from children. If you believe a child has provided personal data to us, contact us and we will review it.

11. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to how we use your personal data, and to withdraw consent where processing is based on consent.

To make a request, email: support@craftedjoy.store. We may need to verify your identity before responding.

If you are in the UK and are unhappy with how we handle your data, you can contact the Information Commissioner’s Office. We would appreciate the chance to resolve the issue with you first.

12. Changes to this policy

We may update this Privacy Policy from time to time. The version on this page is the current version. Material changes may be highlighted on the website or by email where appropriate.

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