Refund Policy for Digital Products | Crafted Joy
Effective Date: June 10, 2025
1. 🛑 No Refunds on Digital Products (Main Policy)
At Crafted Joy, buyer satisfaction is our top priority. However, due to the intangible nature of digital downloads, all sales are final. This includes:
- PDF guides and templates
- Printable worksheets and planners
- E-books, audio files, and other digital content
Once your purchase is complete, we cannot process refund requests, cancellations, or exchanges. This policy ensures we maintain fair pricing and availability for every customer.
2. 🛠️ Exceptions for Technical Issues
Although refunds are unavailable, we offer full support to ensure you receive a working product. If you encounter technical issues, such as broken download links or inaccessible files, please get in touch with us within 14 days of purchase at info@craftedjoy.store.
Upon verification, we will:
- Resend your download link
- Replace corrupted or damaged files
- Troubleshoot compatibility problems
We are committed to fixing any technical difficulties as soon as possible. Most issues are resolved within 48 hours.
3. ❓ Why No Refunds?
- Instant delivery: Digital goods are downloaded immediately after purchase.
- Fraud protection: Digital content cannot be returned or reclaimed once accessed.
- Fair pricing: This policy helps keep prices competitive and available.
4. ✅ Satisfaction Guarantee – Here's How It Works
We want you to know that your satisfaction matters to us. Here's what you can expect:
Step 1. Could you contact us with your issue via email? 2. Describe your problem (example: broken file, download error). 3. We verify your purchase and send a fix or replacement receive access to a working product
If you're still unhappy after replacements or technical fixes, please reply to continue troubleshooting. Your feedback helps us improve.
5. 💡 How to Get Help
Email our Customer Support team at info@craftedjoy.store with the following:
- Your order number
- Product name and purchase date
- A clear description of the technical issue
- Any screenshots or error messages
We would like to let you know that we aim to respond within one business day.
6. 📘 Digital Product Refund Policy – FAQ
Q: Can I cancel my order before downloading?
A: Once payment is confirmed, the download link is active immediately. We cannot stop delivery or issue refunds.
Q: What if I downloaded the wrong item?
A: If the file is intact and functional, we can't exchange it. But if products overlap in our catalog, contact us—we'll check if a swap is feasible.
Q: Do you offer refunds on physical items?
A: This policy only applies to digital products. Physical goods (if ever sold) follow a separate return and refund policy.
7. 🔒 Privacy & Security Assurance
We protect your personal information and transaction data. Our Privacy Policy provides details on how we handle and secure your data.
8. 🆘 Questions or Feedback?
We want every customer to love their purchase. If you need help or want to suggest improvements, don't hesitate to reach out:
- Email: info@craftedjoy.store
- Website Contact Form: [Crafted Joy Contact Page]
Thank you for choosing Crafted Joy! Creativity matters, and we're dedicated to ensuring your digital experience is smooth, supported, and satisfying.